Documentation requests, formulation enquiries, lot certificate access, and general correspondence. The Cradeon team responds within two working days.
POSTAL ADDRESS
CradeonOFFICE HOURS
Monday — Friday
09:00 – 18:00
Western Indonesia Time (WIB, UTC+7)
LOT CERTIFICATE REQUESTS
To request the certificate of composition for a specific lot, include the batch code printed on the product label (format: TLN-YY-XXX) in your message. Certificates are dispatched within two working days of request confirmation.
Lot-specific independent analysis certificate confirming the declared ingredient amounts per serving. Issued by the third-party verification laboratory. Available on request for any released lot.
The declared ingredient declaration, serving amount, excipient list, and capsule shell specification for each series. The current revision is available from the documentation team for review.
The origin region and facility classification summary for each active ingredient in the range. Available as a condensed supplier overview document upon written request from qualified wellness professionals.
A summary of the Cradeon seven-stage formulation process covering research basis, ingredient selection criteria, production monitoring procedures, and archive protocols. Available as a PDF document upon request.